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Freeze Dried Disclamer

Disclaimer: Fragility of Freeze-Dried Products

Please note that our freeze-dried sweets are inherently fragile due to the unique freeze-drying process, which removes all liquid components from the product. This process enhances flavour and extends shelf life but also results in a more delicate product.

We take great care in packaging our products to ensure they reach you in the best possible condition, employing packaging methods designed to minimize the risk of damage during transit. However, due to the fragile nature of freeze-dried products, some breakage or damage during shipping is beyond our control.

By completing your purchase, you acknowledge that we cannot offer refunds or replacements for products that are broken or damaged in transit. We appreciate your understanding and are confident that you will enjoy the quality and taste of our freeze-dried sweets, even if some pieces arrive in a less than perfect shape.

Thank you for your support and understanding. We are committed to providing you with the highest quality freeze-dried sweets and a positive shopping experience.